I believe in putting people at the center; in a culture that blends technology and operations as a precondition for success and for effective and productive processes; and in employee empowerment. To my mind, good management is a balance between strategy and mental agility. I have over 20 years of experience in technology and management, and my managerial methodology combines data-based, rational decision-making with empathy and employee empowerment. The result is the exceptional service our residents enjoy.